Delivery

All our garments are made to order, it takes between 1 to 3 weeks to make them, depending on our production schedule.
We will send you a confirmation email with all the information concerning the delivery of your dress.

Delivery with carriers UPS – secure and trackable service.

Returns

We do accept returns, you have 14 days from when you receive your order to return your purchases for a store credit. The items must be returned in its original condition, unused, in its original packaging, with garment tags and ‘do not remove tag’ still attached.

For any return please:
1 – Contact us at: contact@lenaklar.com
2 – We will contact you and give you all the details for return options.
3 – Returns cost will be at your own costs (back and forth) + custom fees if it applies to your return.
4 – Sendings need to get a tracking number that you will communicate to us. (From past experience where packages got lost, we recommend sending it through a carrier as UPS, so it arrives safely at our Atelier).

Please note that if you were subject to a customs fee for your retun, we are unable to refund this fee.

The store credit will be valid for a period of 3 months.

Please address your returns to (with a tracking number to send to us):
DANIELE DREUX/ LENA KLAR
Calle Denia 6
(Bajo comercial derecha)
46006 Valencia
Spain